Lithodat Privacy Policy

Lithodat Pty. Ltd. (ACN 627 008 904) ("us", "we", or "our") operates https://www.lithodat.com (the "Site"). This page informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of the Site.

By using our Site or registering for an account with us, you are accepting the terms of this Privacy Policy, and you are consenting to our collection, use, disclosure, retention and protection of your Person Information as described in this Privacy Policy.

We appreciate that your privacy is important to you, we will continue to protect the personal information you provide us, and we will manage your personal information in compliance with the Data Protection Laws. Data Protection Laws include but are not limited to EU GDPR, UK GDPR, Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using the Site, you agree to the collection and use of information in accordance with this policy.

What are our privacy principles?

We are committed to processing your data in confirmation with the Data Protection Laws. This means that the Personal Information we collect will be:

Processed lawflily, fairly and in a transparent manner;
Collected for specified, explicit and legitimate purposes and not further processed in a manner that is incompatible with those purposes. However, processing for archiving purposes in the public interest, scientific or historical research purposes or statistical purposes shall not be considered to be incompatible with the initial purpose;
Adequate, relevant and limited to what is necessary in relation to the purposes for which they are processed.
Accurate and, where necessary, kept up to date.
Kept in a form which permits identification of data subjects for no longer than is necessary for the purposes for which the personal data are processed; personal data may be stored for longer periods insofar as the personal data will be processed solely for archiving purposes in the public interest, scientific or historical research purposes or statistical purposes subject to implementation of the appropriate technical and organisations measures required to safeguard the rights and freedoms of the data subject.
Processed in a manner that ensures appropriate security of the Personal Information including protection against unauthorised or unlawfli processing and against accidental loos, destruction or damage, using appropriate technical or organisational measures.

When do we collect information?

We do not automatically collect personal information from you, such as your name, address, phone number, email address or other personally identifiable information about you (Personal Information).

We collect three categories of information when you use our Site:

the Personal Information you voluntarily provide — that is, we collect personal information with your informed consent;
anonymous non-personal information about how you use our Site; and
“cookie” based information that makes your use of our Site easier by recording your preferences so that when you return to our Site the “cookie” re-loads that information into your web browser.

For example, we will collect Personal Information from you when you register on our website, subscribe to our newsletter, respond to a survey or fill out a form related to any customer service feature operating on our websites.

Why do we need to collect personal information?

We collect Personal Information when you volunteer that information in order to receive a service from our Site. The Personal Information collected on our Site will be used to provide the services you have requested. Your Personal Information may be used in relation to any survey, promotional offer or any competition you may enter on our Site. We may use your Personal Information to contact you with newsletters, marketing or promotional materials.

What information do we collect?

The type of information we collect from you will depend on what services on our Site you use. The Personal Information we may collect includes your name, email address and telephone numbers.

Like many site operators, we collect also information that your browser sends whenever you visit our Site ("Log Data"). This Log Data may include information such as your computer's Internet Protocol ("IP") address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages and other statistics.

Why do we use cookies?

General information about visits to our Site is collected by our computer servers with small files that our Site transfers to your computer’s hard drive through your web browser (called Cookies).

Cookies are files with a small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer's hard drive.

Like many sites, we use "cookies" to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.

Why do we use web analytics technologies?

We may use web analytics technologies such as Google Analytics to collect Log Data about how people use our Site. The information and data that we receive from these technologies enables us to improve our Site and the services offered through it. This, in turn, enhances your experience with our Site and services.

How do we ensure lawful, fair and transparent processing?

We maintain complete and accurate records of all transactions affecting the Personal Information to ensure that the processing of Personal Information is lawful, fair and transparent. We review these records annually.

How do we store your information?

The security of your Personal Information is important to us but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

We use different technologies and procedures to help protect Personal Information from unauthorized access, loss, alternation, disclosure or use. Some of the safeguards we use are physical access controls, information firewalls and access authorisation controls to where your Personal Information is held in data centres. We also use data encryption when Personal Information is transferred to and from our service providers. Our commitment to data security means:

we have procedures to limit access to Personal Information within our organisation;
we use security measures and technologies within our organisation to protect your Personal Information; and
we use service providers that can establish that they have secure controls relating to software security, access security and network security, including where credit card information is being transferred.

What about archiving/removal of personal information?

We have an archiving policy in place to ensure that Personal Information is kept for no longer than necessary. This policy considers what Personal Information should or must be kept, for how long and why and is reviewed annually.

What use do we make of your personal information?

We will communicate with you in relation to any service you make use of on our Site. We may send you information and updates about our services or information that we provide to our customers.

In addition, we may send you occasional company news and information about other products and services or special promotional offers of our affiliated companies. If at any time you would like to stop receiving future commercial messages from us, we include detailed unsubscribe instructions at the bottom of each email.

We may also release your Personal Information when we believe release is appropriate to comply with the law, enforce our subscription agreements, website policies and terms & conditions, or protect ours or others rights, property, or safety.

We warrant that we will not use your Personal Information in a way which is detrimental to you. We will only disclose and grant access to the Personal Information strictly on a “need to know” basis to only such employees, agents, officers, directors and contractors as need to receive the Personal Information to give effect to the processing of the Personal Information. We will ensure that our directors, officers, employees and any professional advisers to whom the Personal Information is disclosed comply with the Data Protection Laws.

What about sub processors?

You agree for us to appoint sub processors for the delivery of our services and the Site. We will ensure that the same data protection obligations as set out in this Privacy Policy shall be imposed on those sub processors by way of a contract. Where the sub processors fail to fulfil their data protection obligations, we shall remain fully liable to you for the performance of the sub processors’ obligations.

How do we ensure the personal information we collect is accurate?

We shall take reasonable steps to ensure personal data is accurate:

implementing internal practices, procedures and systems to audit, monitor, identify and correct poor quality personal information (including training staff in these practices, procedures and systems).
implementing protocols that ensure personal information is collected and recorded in a consistent format.
ensuring updated or new personal information is promptly added to relevant existing records.
providing individuals with a simple means to review and update their personal information on an on-going basis.
contacting the individual to verify the quality of personal information when it is used or disclosed, particularly if there has been a lengthy period since collection.
if personal information is to be used or disclosed for a new purpose that is not the primary purpose of collection, assessing the quality of the personal information having regard to that new purpose before the use or disclosure.

How can I access the personal information that you collect?

We are happy to provide you with details of Personal Information held about you. The Data Protection Laws allow you to get access to, and correct, the Personal Information we hold about you.

To access this information, you need to email or write to us using the contact details below.

The Data Protection Laws allow you to ask us to take reasonable steps to correction any Personal Information that is inaccurate, out of date, incomplete, irrelevant or misleading.

If you believe that your Personal Information has been misused, you can inform us of your complaint by writing to our address and we will attempt to resolve the matter:

Address: Lithodat Pty Ltd, 4 Sanderling Street, VIC, 3030 Werribee, Australia
Email : support@lithodat.com

If you are not satisfied with the outcome of your complaint, you may refer the matter to the Information Commissioner in your state/country.

For Australian residents, you can refer the matter to the Office of the Australian Information Commissioner (OAIC).

Telephone: 1300 363 992
enquiries@oaic.gov.au
OAIC complaints page: http://www.oaic.gov.au/privacy/privacy-complaints

What happens in the event of a data breach?

In the event of a data breach concerning Personal Information, we shall take appropriate measures to address the breach, including measures to mitigate its adverse effects. We shall also notify you without undue delay after having become aware of the breach.

Such notifications will contain the details of a contact point where more information can be obtained, a description of the nature of the breach, its likely consequences and the measures taken or proposed to address the breach.

Where, and in so far as, it is not possible to provide all information at the same time, the initial notification will contain the information then available and further information will be subsequently provided without undue delay as it becomes available.

What about third party links?

Our Site may include links to websites operated by third parties. We have no responsibility or liability for the content and activities of these linked websites. Nonetheless, we seek to protect the integrity of our Site and welcome any comment about linked websites.

Terms and Conditions

Please also visit our Terms and Conditions located https://lithodat.com/tandc which sets out the conditions of use and limitations of liability governing the use of our Site.

Your Consent

By using our Site, you consent to this Privacy Policy.

Changes To This Privacy Policy

This Privacy Policy is effective as of 02/06/2021 and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.

We reserve the right to update or change our Privacy Policy at any time and you should check this Privacy Policy periodically. Your continued use of the Service after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.

If we make any material changes to this Privacy Policy, we will notify you either through the email address you have provided us, or by placing a prominent notice on our website.